Refunds and cancellation

Before access is provided, a buyer may cancel the purchase at any time before the paid material appears in their account.

After access is provided, a request to cancel a distance purchase of digital material may be sent within seven calendar days of access being provided. We consider the request in light of the nature of the digital material and Russian legal requirements.

If a material is unavailable due to the seller's fault, has an undisclosed defect, does not match its description or was charged twice, contact us as soon as you discover the issue. You may choose a remedy provided by law, including a refund.

Email svetadara1380@gmail.com. Include your full name and purchase email address, material title and purchase date, order or payment number if available, and the reason for the request. For a technical issue, describe the problem or include a screenshot. Email is the only required channel; no third-party form is needed.

We acknowledge receipt no later than the next business day, match the request to the order and ask for missing details if necessary. We inform the buyer of the decision by email.

If the request is approved, we arrange a full refund to the original payment method no later than ten days after receiving the request and email a confirmation. No payment-provider, bank or other fee is deducted from the refund. The time for money to reach the buyer after processing depends on their bank.

A cash-register receipt is not required to make a request: an order email, bank statement or other purchase evidence may be used. Seller: Андреева Светлана Владимировна, self-employed under the professional income tax regime, tax ID 711800658685.